Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Personal Data We Collect

We may collect identification details, contact information, course inquiry content, level screening responses, enrolment information, timetable preferences, payment-related records, attendance details, lesson participation notes, progress summaries, and technical data such as device and usage information. Where users join online lessons, we may also process audio, video, and chat content needed to conduct the session.

The categories of data collected depend on how users interact with our services.

Sources of Personal Data

We receive personal data from users when they make an inquiry, complete level screening, confirm course terms, enrol, attend lessons, or communicate with us by phone, email, contact form, or online consultation. We also obtain data from payment processing records, website interaction logs, and information generated through scheduled lessons, guided practice, and progress review activities.

Some information is provided directly, while other data is created during course administration.

Types of Cookies

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may support form completion, booking-related functions, and general service improvement. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational, preference, and analytics functions.

Cookie Controls

Users can usually manage cookies through their browser settings, including blocking or deleting cookies already stored on a device. Some site functions may not operate properly if certain cookies are disabled. Where a cookie banner or similar control is available, users should use it to manage preferences for non-essential cookies.

Browser settings and device controls may limit non-essential cookies.

01 · Purpose

How We Use Personal Data

We use personal data to respond to inquiries, assess starting level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain records, operate our website, and meet legal or accounting obligations. We may also use data to communicate about course administration, schedule changes, and service-related notices.

Processing is limited to service delivery, administration, and compliance.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website and hosting providers, communication tools, and other operational service providers that support booking, lesson delivery, recordkeeping, or technical maintenance. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.

Service providers receive only the information needed to perform assigned functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with law, respond to lawful requests, enforce our terms, protect our rights or the rights of others, or address security and fraud concerns. We may also share information in connection with audits, investigations, or legal proceedings where disclosure is reasonably required.

Disclosure may be required for compliance, dispute handling, or protection of rights.

User Rights

Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Users may also object to processing in some circumstances and may ask for clarification about how their data is used.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request before taking action. We will review each request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We keep personal data only for as long as needed to manage inquiries, enrolment, lessons, payments, records, and legal compliance. When data is no longer required, we delete it, anonymise it, or restrict it so that it is retained only where the law or a legitimate operational need requires continued storage.

Retention periods depend on the purpose for which the data was collected and any legal obligation to keep it.

Policy Updates

Changes to This Policy

If we make material changes to this Privacy Policy, we will update the published version and may provide additional notice where appropriate. The revised policy will apply from its effective date unless a different date is stated. Users should review the policy periodically to remain informed about current practices.

We review this notice when our practices or legal obligations change.